CUSTOMER SERVICE
EASY CUSTOMIZATION:
Get only the products you want, when you want them. It is completely flexible. Create a kit with only the products you choose. The choice is yours. You can also change the number of items in your kit anytime. Call
60-DAY MONEY-BACK GUARANTEE:
HOW OFTEN CAN I GET MY AUTO-REPLENISHMENT SHIPPED TO ME?
After receiving your introductory order, you may adjust your Auto-Replenishment frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 24 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call us at
HOW DO I RETURN MY PRODUCTS?
With our 60-Day Money-Back Guarantee, the return process is straightforward. Guaranteed results – or your money back. Simply return your product within 60 days of receipt for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:
DERMAFLASH Returns
25892 Town Centre Dr.
Foothill Ranch, CA 92610
We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.
CANCELLATIONS
HOW CAN I CHANGE OR CANCEL MY ORDER?
If your order has not shipped yet, you can make changes by calling us at
If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, you can return the unused and unopened products within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling).
CONTACT US:
Have a question about your order, a specific product, or just can't find what you're looking for? Our DERMAFLASH Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am – 8pm EST on the phone or 8am – 10pm EST via chat
.Call Customer Service at